Trust
We all know the word, “trust.” But it seems to mean different things to different folks.
For example, are you someone who lives by, “I trust everyone until they give me a reason not to,” or are you in the camp of “trust is earned”?
Who taught you about trust?
Wave Engagement builds education and conversations based on decades of social science research and everyday curiosity.
What actionable insights might emerge by understanding your relationship to trust? What could happen if you knew more about the way your colleagues saw trust?
Researchers are testing fascinating questions about trust:
Why is trust important in the workplace? Why is it sometimes illusive?
How can employees and leaders expand trust between each other and their clients?
How is trust developed, broken, and can it be rebuilt?
Want to read some of what we are reading to prepare for learning and conversations? Here is some of our favorite research on trust from the stack:
Dirks, K. T., & Skarlicki, D. P. (2007). The Relationship Between Being Perceived as Trustworthy by Coworkers and Individual Performance†. Journal of Management, 35(1), 136–157. https://doi.org/10.1177/0149206308321545
Lewicki, R. J., Tomlinson, E. C., & Gillespie, N. (2006). Models of Interpersonal Trust Development: Theoretical Approaches, Empirical Evidence, and Future Directions. Journal of Management, 32(6), 991–1022. https://doi.org/10.1177/0149206306294405
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3), 709–734. https://www.jstor.org/stable/258792
Putnam, R. D. (2007). E Pluribus Unum: Diversity and Community in the Twenty-first Century The 2006 Johan Skytte Prize Lecture. Scandinavian Political Studies, 30(2), 137–174. https://doi.org/10.1111/j.1467-9477.2007.00176.x
Schmid, K., Ramiah, A. A., & Hewstone, M. (2014). Neighborhood Ethnic Diversity and Trust. Psychological Science, 25(3), 665–674. https://doi.org/10.1177/0956797613508956
Sheppard, B. H., & Sherman, D. M. (1998). The Grammars of Trust: A Model and General Implications. The Academy of Management Review, 23(3), 422. https://doi.org/10.2307/259287
Six, F., & Sorge, A. (2008). Creating a High-Trust Organization: An Exploration into Organizational Policies that Stimulate Interpersonal Trust Building. Journal of Management Studies, 45(5), 857–884. https://doi.org/10.1111/j.1467-6486.2007.00763.x
Soderberg, A. T., & Romney, A. C. (2021). Building trust: How leaders can engender feelings of trust among followers. Business Horizons, 65(2), 173–182. https://doi.org/10.1016/j.bushor.2021.02.031
Stolle, D., Soroka, S., & Johnston, R. (2008). When Does Diversity Erode Trust? Neighborhood Diversity, Interpersonal Trust and the Mediating Effect of Social Interactions. Political Studies, 56(1), 57–75. https://doi.org/10.1111/j.1467-9248.2007.00717.x
Sturgis, P., Brunton-Smith, I., Read, S., & Allum, N. (2010). Does Ethnic Diversity Erode Trust? Putnam’s “Hunkering Down” Thesis Reconsidered. British Journal of Political Science, 41(1), 57–82.https://doi.org/10.1017/s0007123410000281